Replying to enquiries
We use your contact details and message to respond, ask a relevant follow-up, or prepare a quotation. For example, a request about a month in Portugal may include your dates and expected work hours.
UK privacy notice
Privacy Policy
Last updated: 16 February 2025
If you send us your details, you should be able to see exactly where they go and how long they stay there. Ace Nomad collects only the information needed to answer enquiries and plan remote-work stays. We don't sell or rent personal data. This notice explains your choices under UK data protection law.
On this page
01 / Information
What We Collect and Why
We ask for details that help us understand your plans and reply usefully. Please don't send sensitive personal information; it isn't needed for travel or work planning.
| Activity | Information collected | Why we can use it |
|---|---|---|
| Enquiry and first contact | Name, email address, telephone number if supplied, message contents and preferred way to reply. | To take steps you request before a possible service agreement, and to keep a proportionate record of the enquiry. |
| Travel and work planning | Proposed dates, destination preferences, party size, accommodation needs, work hours, connectivity requirements and budget range. | To provide the planning work agreed with you or prepare a scope and quotation you have requested. |
| Email and telephone contact | Messages, call notes where needed, decisions and details relevant to the work. | To manage our communications and keep an appropriate business record of the request or engagement. |
| Website use | Basic device and browser details, pages visited and consent choices, where analytics are enabled. | Essential site functions rely on legitimate interests. Optional analytics are used only with your consent. |
You can leave optional form fields blank. We use the details you choose to provide.
02 / Use and sharing
How Your Information Is Used and Shared
Your details stay connected to the enquiry or planning work they relate to. We share them only where a provider needs them to support that work or where the law requires it.
Delivering planning work
We use the travel and work requirements you provide to research suitable locations, accommodation options and connectivity considerations, then keep the records needed to manage the agreed work.
Running the business
We retain records needed for invoices, accounting and legal obligations. We don't use enquiry details to send unrelated marketing without a proper basis.
03 / Keeping data safe
Retention, Security and Your Rights
We keep information only for a defined business or legal reason. You can ask us what we hold about you.
How long we keep records
Unsuccessful enquiry records are normally deleted or anonymised 12 months after our last meaningful contact. This gives us a short period to handle follow-up questions and maintain a record of the request.
Engagement and accounting records are normally kept for six years after the relevant financial year ends, where needed for tax, contract or legal records. We may keep a record longer if a legal claim requires it.
How we protect information
Access is limited to people who need the information for the work. We use password-protected accounts, appropriate access controls and secure connections where available, and review what records we still need.
No online system can be guaranteed completely secure. We take reasonable steps to reduce the risk of loss, misuse or unauthorised access.
Your rights under UK law
You can ask us to act on the rights that apply to your situation. Some rights have conditions or exceptions.
- Access a copy of your personal data.
- Correct information that is inaccurate.
- Ask for erasure or restriction of use.
- Object to processing based on legitimate interests.
- Withdraw consent where processing relies on it.
- Request a portable copy where the right applies.
Contact us first and we'll respond within the time set by law. You can also complain to the UK Information Commissioner's Office at ico.org.uk.
04 / Cookies and questions
Cookies and How to Reach Us
Essential cookies support basic site functions. Optional analytics cookies are set only if you consent.